MobileHelp Reviews: 6 Secrets About this Medical Alert System

by Eliza Moyer

Topic:  Medical Alert

> 3 min read




Customer Service






  • 30-day trial period for MobileHelp
  • No hidden fees and no long-term contracts
  • 17-second response from qualified agents
  • Waterproof help buttons


  • It does not offer senior discounts
  • No smoke or carbon monoxide protection


MobileHelp® is America’s leading provider of M-PERS (Mobile-Personal Emergency Response System) technology. It boasts a 100% US-Based Customer Service along with its great packages and plans. You do not have to sign long-term contracts with MobileHelp. Other features offered by this company include flexible payments, FDA registration, FCC certification, and GPS Tracking. 

Comparing Plans






Free 30-days

No Fees for Cancellation

No Long Term Contracts

Your elderly parent has suddenly become prone to falls and it has left you worried to no end. You are often out of the house on business and you are now afraid that your parent is likely to slip or fall when you are away.

It could be emotionally, and financially devastating for you and your parent. In such a situation, how will you provide urgent attention to your parent?

Well, the range of MobileHelp medical alert devices now available in the market will allay your fears at once!

MobileHelp, based in Florida, is a technology leader in the field of medical alarms and health management solutions that designs and manufactures their own medical alert equipment. Its medical alert systems are designed to meet your every requirement. It has all the features you ever wanted in a medical alert system. It is simple to set up and easy to use.

It lays great emphasis on elderly-care and safety and hence its products strive to cover any incident that may occur in your day to day life. These medical alert systems have combined the traditional stand alone equipment with the new age mobile devices, bringing you the best of both worlds!

MobileHelp currently offers three main medical alert systems to select from: the Duo, the Classic and the Solo system.

All three are cellular based systems, that is, emergency calls are made through a cellular network phone connection. These medical alert systems DO NOT require a home phone line to work!

In times of emergency, your parent can use a MobileHelp medical alert device, and avail help from highly trained professionals in the following simple steps:

  • Press the emergency button on the device.
  • The MobileHelp Response Center receives your location and information.
  • Speak to the operator and explain your situation.
  • Operator assesses your situation and contacts family or 911.
  • Get help from family or 911 as required.

MobileHelp offers a wide range of medical alert systems that are suitable for a variety of medical needs and purposes. Let’s learn more about the different devices.

MobileHelp Reviews 2021: Indepth Look

Plans and Packages

MobileHelp provides three distinct medical alert systems with varying prices, features and use.

MobileHelp Classic

  • Cellular in-home base station
  • 40 second response time
  • Waterproof Help Buttons

MobileHelp Solo

  • Cellular network
  • Medical Alert Button
  • Access to Location

MobileHelp Duo

  • Cellular In-home Unit
  • Portable Mobile Device
  • Built-in Microphone

1. MobileHelp Classic

  • Cellular in-home base station
  • 40 second response time
  • Waterproof Help Buttons
Cellular In-Home Base Station

MobileHelp Classic consists of the cellular in-home base station unit with lighted display of time, date and ambient temperature. The best feature of this device is that it does not depend on a landline….and in case you are unable to press the help button, the system automatically sends an alarm if it detects a fall.

40-second Response Time

This system also boasts of a solid response time of 40 seconds. It means you can connect with an emergency responder within 40 seconds of pressing the help button!

Waterproof Help Buttons

The system comes with two waterproof help buttons that can be worn as a wristband or with a neck lanyard as a pendant which is compatible with the base unit. This device is meant for home medical alert monitoring only. On pressing the medical alert necklace or wrist button, an alarm call is activated through the in-home base station unit.

It also gives access to MobileHelp Connect, which is a wide-ranging combination of tools to help authorized caregivers, to actively participate in your health and well-being.

2. MobileHelp Solo

  • Cellular network
  • Medical Alert Button
  • Access to Location
Cellular Network

The Solo system is a portable unit that operates on AT&T’s nationwide cellular network and is GPS enabled with no in-home base station. That is, you have to carry the portable mobile unit and the help button pendant or the wristband whenever you go out of the house.

This definitely provides you with the flexibility of a wireless system while at the same time acting as an emergency response system.

Medical Alert Button

A leather mobile pouch is also provided, in which you can place the portable unit when you go out. Alternatively, the unit can be placed in a purse or bag, and you can wear the medical alert button around the neck or as wrist bracelet.

Just like the MobileHelp Classic, the Solo does not depend on a landline and you are immediately connected to a responder on pressing the help button on the portable unit or the wristband/pendant.

Access to Location

The Solo portable mobile alert unit works at home or away from home….and the responder will have access to your location, medical history as well as emergency contact numbers.

You also get a cradle mobile unit charger along with this system…and access to Caregiver tools that enable caregivers to locate you anytime through their Smartphone.

3. MobileHelp Duo

  • Cellular In-home Unit
  • Portable Mobile Device
  • Built-in Microphone
Cellular In-home Unit

The Duo combines the cellular in-home unit of the Classic and the portable mobile device of the Solo, for home as well as anywhere outside it, as long as there is cellular signal coverage. It operates on AT&T’s nationwide cellular network…however it has a low battery life of 1.5 days and needs to be charged daily.

Portable Mobile Device

It comes with the in-home base unit, fall detection feature, waterproof wristband/pendant, portable mobile device, leather mobile pouch and a cradle charger.

Built-in Microphone

It must be noted that the mobile device comes with an inbuilt microphone and a speaker that can be used with a press of the help button for speaking to an emergency responder. However, the device is not waterproof and it cannot be used in the shower without extra accessories.

Useful Features


These are caregiver tools available exclusively for MobileHelp users.

The MobileHelp Connect connects you to authorized caregivers and family members who can receive alerts from the medical alert system. It is available through your browser or via an app on an Android or iOS smart phone or tablet.

MobileHelp Connect provides the relatives feedback on the current location of the GPS button carrier…and on pressing the button, the system sends them an automatic notification.

This tool allows the relatives to detect the location of the patient’s mobile device. There are 30 free location requests per month available, and once they end, additional 30 requests can be purchased for an additional fee of $5.

The best part of MobileHelp Connect is that this caregiver tool is available with all MobileHelp medical alert systems at no extra cost. This feature allows concerned children, family members and caregivers to stay connected with their parent or the patient without any hassles.

At $5 a month, MobileHelp Premium services offer a few additional features. You can protect yourself from expensive replacements of damaged, stolen or lost equipment. It helps you save $300 for replacing lost, stolen or damaged equipment.

When you avail the MobileHelp Premium services, you pay nothing or just a small deductible where applicable.

You can also avail discounts on other MobileHelp accessories and services plus. For instance, if you register for the premium service, you get:

  • 30 extra location requests per month for location detection
  • 50% off on medication reminders
  • 25% off on fall button
  • 25% off on accessories


This is an alert system with vitals monitoring. This service can be availed with the MobileHelp Classic and Duo products only at an extra cost of $15 per month.

MobileVitals makes it simple to track blood pressure, weight and more on a daily basis. This service comes with a choice of Bluetooth enabled blood pressure monitor, digital weight scale and pulse oximeter.

All you need to do is simply take your measurements and your vital information is automatically sent via Bluetooth to the base station …from where it is transmitted to the MobileHelp Connect web portal. It is saved here for future reference and you can also view it by logging in to your account.

This system also features a MobileVitals reminder that allows you to set reminders…which are then announced via the base station…when it is time to take your vital measurements.


Other reminders you can set are the medication reminders. It is essential to take medications as prescribed by the physician. Many elderly patients have different health related problems….and missing doses or overdosing of medication is often found to be one of the reasons for dizziness or falls.

The Medication reminder tool available with MobileHelp Connect helps you to schedule medication reminders online and receive reminders through your cellular base station. It ensures you do not miss any doses and take the medication on time! This service is available at $5 per month with the MobileHelp plan.


MobileHelp’s Activity Tracking allows users to monitor their activity levels on a daily, weekly, monthly and yearly basis.

This feature makes use of the MobileHelp Fall Button and tracks the patient’s activity levels….which it then displays on the MobileHelp Connect web portal or Smartphone app.

The patient’s family members can access the data if allowed access and understand the normal activity levels of the patient.

In case there is any abnormal period of inactivity, the family members are promptly alerted through email or instant messaging. This is a simple and easy-to-use feature that can also encourage the patient or the elderly person to remain active.

This service is also available at $5 per month with the MobileHelp plan.


MobileHelp offers a portable fall button with automatic fall detection. If you fall and are unable to press the emergency button, the Fall button provides extra protection by sending an alarm to the monitoring center automatically.

The Fall button can be worn comfortably around the neck with the emergency button facing forward…this enables you to press the button in case of any emergency. It is water proof and can safely be used in the shower where many seniors are prone to slips and falls.

Compatible with the Duo, Classic and Solo systems, the Fall button will work well within a range of 350 feet from the mobile device and 600 feet from the base stations. Also, the Fall button can be used as an standard emergency button to send an alarm to the monitoring service.

This feature is available at an additional $10 per month with the MonthlyHelp plan.


MobileHelp provides a lock box for an additional cost of just under $30. You can purchase a lockbox, which you place outside your home with a spare key to your house. When you call for help, the service gives responders the code to your lockbox to get the spare key.

MobileHelp may also include a free lockbox on your annual subscriptions.


MobileHelp medical alert devices work on the AT&T cellular service….and the emergency button works from a maximum wireless range of 600 feet from the base station. Between the mobile device and the emergency button pendants or wristbands, the range is about 350 feet.

There are no range restrictions if the user is directly pushing on the emergency call button on the base station or mobile device.

Other environmental factors such as physical obstacles or signal interference as well as the signal strength of AT&T’s wireless network can affect the actual working range of the devices.

As a safe practice, you should test the devices by making test calls from different points in your home, and other spots where you are likely to spend a lot of time.

MobileHelp medical alert devices come with rechargeable batteries. In case there is a power outage, the base station continues to work for another 30 hours. Once you charge the mobile device battery fully, it lasts for 24 hours.

The shelf life of the batteries on the Neck Pendant and the Wrist Button is about 5 years and more.

Monitoring Services

MobileHelp has excellent monitoring services with a fastest response time of 17 seconds…which is effected by their close strategic partnership with Rapid Response, a monitoring services provider.

The highlights of this monitoring service include:

  • Highly qualified, and well trained agents
  • Agents certified by Security Industry Association
  • Knowledge of critical care
  • Spanish bilingual operators
  • Interpretation service for 240 languages

Contracts and Cost

There are no long-term contracts associated with MobileHelp…and the company also provides a 30 day free trial period. The subscription cost covers:

  • Use of equipment
  • Help buttons (pendant/wristband)
  • Cell phone network services

Subscription to cellphone network services is not required to make emergency calls.

The MobileHelp plans are available as a monthly, quarterly, semi-annual and annual package. The annual and the semi-annual packages are cost efficient as longer subscriptions can avail discounts.

The cost of the MobileHelp Classic is under $30 per month, MobileHelp Solo is under $40 per month and MobileHelp Duo is just over $40. Each system also includes the following two free benefits:

  1. MobileHelp Connect service
  2. Caregiver and alerts notification tool

Using Promo Codes

MobileHelp also provides promotional discounts from $10 to $50…when a new customer signs for any of the plans for the first time.

As discussed earlier all additional apps or services will be charged an extra monthly fee.

MobileHelp also has great promotional offers on its semi-annual and annual subscriptions to new customers. MobileHelp provides a $25 Visa gift card if you refer a family or friend after the referred friend has stayed a customer for at least 30 days.

The referral program works in the following way:

  1. Provide the following referral phone number to a friend or an acquaintance that is likely to need a medical alert device system: 1-800-761-3407.
  2. Tell the friend to state your name when they call to make an order. At the same time, you also make a call to the company and inform them about the friend. This ensures that you get the credit.
  3. Once the friend has been a customer for 30 days, the company mails you a $25 Visa gift card.


MobileHelp offers a 30 day trial period on all its products. If you are not completely satisfied with any of their devices for any reason, you may cancel your service by calling MobileHelp at 877-827-6207 and selecting the Customer Service option.

Any unused prepaid service will be refunded prorata.

The cancellation process works in the following way:

  • Return all equipment and accessories to the company
  • As soon as the system is received by the company, the service will be cancelled.

Final Verdict

What is unique about MobileHelp medical alert systems is that they have combined the traditional and new age systems….and bring to you a comprehensive medical alert device that takes care of every medical emergency.

MobileHelp offers a wide range of other accessories at reasonable rate….which allows you to chose a medical alert system that meets all of your requirements. Most importantly, the devices do not require any landline connection and have a built in cellular module which makes it very convenient to use.

Considering these features, MobileHelp looks like a good option to consider while purchasing a medical alert system for your loved ones.


Here are other options for you:

Medical Alert: Go to This Article

GreatCall: A Usable Option

Bay Alert: A Good Support

Alternatives to Life alert: Is There One?

About the Author

Eliza Moyer is a highly trained, task oriented disaster relief specialist. Her decades of personal experience and training (including a Master’s degree in Emergency Management) have been bent toward prevention and preparedness for her clients, reducing the casualties and cleanup time needed after disasters.

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