Allstate Identity Protection Review 2024 (Formerly InfoArmor)

Lauren Sakiyama
Writer
Brandon King
Editor
Last Updated February 9, 2024

Testing Allstate, formerly InfoArmor, over the last several weeks was surprisingly enjoyable. This theft protection service is thorough and offers better coverage than most. 

However, Allstate couldn’t take the place of my top pick. Aura is still better in almost every way – and in one area, Aura particularly shines.

You can lock in our OFF discount on Aura, they won’t increase your price next year.

60 Day Money Back Guarantee
You Should Get Aura If…
You Should Get Allstate If…
  • You want to take a proactive approach to identity theft with award-winning identity theft and credit monitoring services that watch everything from your home and auto title to your credit score.
  • You want to protect your family with $1 million in insurance coverage per adult, up to $5 million in total.
  • You want the best value, thanks to our discount code (with our code in place, you’ll pay less than you would with Allstate).
  • You’re okay with monitoring tools that aren’t as effective as they claim to be.
  • $2 million total in family coverage is enough for you and your family.
  • You like Allstate’s affordable pricing – even though it’s not as affordable as using our discount code with Aura.

Home Security Heroes independently tests and reviews every product. We may earn a commission when you buy through our links. Read more here.

Here’s what I mean…

Identity protection starts with excellent monitoring. If a service can catch threats early, you may be able to stop thieves from damaging your credit, stealing your assets, or worse – messing with your child’s identity. 

Aura excels at finding vulnerabilities, which is the one area Allstate fails. So, while Allstate has a lot going for it, it’s not the best choice for identity theft protection. 

Still, if you’re curious about what Allstate has to offer, keep reading. I’ll explain its services in detail.

Allstate Identity Theft Protection: Is It Worth Getting?

If I didn’t know about Aura, I would say Allstate is absolutely worth getting. 

Allstate is a reputable company, and the identity theft protection it offers is top-notch (if you don’t care about its ability to detect threats). 

The Allstate customer service team is amazing, the expense reimbursement policies are way ahead of most services, and it has a few features that are rare finds – like cash reimbursement with your lost wallet and its family digital safety suite.

All in all, I really like Allstate, and you’re about to see why. But as we go through this review, you’ll also learn why I still put Aura ahead.

Editors Ranking Table

Aura
Allstate

Overall Score

Monitoring & Alerts

  • Aura found 15 unique dark web alerts, the maximum in our test

  • No Found dark web alerts

Threat Resolution

  • White Glove support standard on all plans

  • Excellent customer service

Theft Insurance Per Adult

  • $5M Theft Insurance total on the Family plan with 5 adults

  • $1M per adult on all plans

  • $2M Theft Insurance total per 12mo on the Family plan

  • $1M per 12mo on adult plans

Customer Support

  • Aura wins with their US-based 24/7 support

  • US-based 24/7 support

Additional Services

  • VPN

  • Antivirus

  • Parental Controls

  • Password Manager

  • VPN

  • Parental Controls

  • Safe browser

  • Robocall blocker

  • Ad blocker

  • Device location tools

Cost

  • Aura offers an incredibly low price and highest bang for your buck

  • More expensive than Aura with lesser protection

Renewal Price Increased After 1st Year?

  • No. You lock in the price for life

  • No

Promo Code

Monitoring & Alerts: 7/10

Allstate Identity Theft Protection’s monitoring capabilities appear to be incredible. With their top-tier “Blue Cyber” plan, you get: 

  • Dark web monitoring
  • Credit monitoring
  • Address change alerts
  • Student loan monitoring
  • Sex offender monitoring
  • 401(k) and investment account monitoring
  • Bank account transaction monitoring
  • High-risk transaction monitoring
  • Social media monitoring

That’s a thorough list! 

I should note lower tiers don’t include all of the above. Allstate focuses heavily on the financial side of things, including most of their financial monitoring services with every plan. However, lower tier options don’t include some of the other protection services, like sex offender and social media monitoring. 

And, unfortunately, just because Allstate says they cover all of this doesn’t mean the service is effective. When I put it to the test, the results were a little lackluster. 

Still, Allstate offers some high-end features that are worth noting. Their alerts dashboard and finance monitoring tools rival the best. That’s why, for this category, I give Allstate a 7/10

Dark Web Monitoring

After inputting my information, Allstate did a quick, two-minute scan and managed to turn up nothing.  

I would like to say that’s because I’m such a pro at keeping my information off the dark web, but having tested several services, I know that’s not the case. Some of my information is there, Allstate just failed to find it. 

My guess is Allstate isn’t quite as accurate or as thorough with their monitoring services as they claim to be. Other services, like Aura, found everything I expected them to find within a matter of minutes. So, in this area, at least, Allstate doesn’t look good. 

Alerts Dashboard

If Allstate manages to find your information on the dark web or learns of a website breach, you’ll receive an alert on your dashboard as well as a text or email (your choice). 

These alerts are straightforward.

For data breaches, you’ll see a list of details about the breach, including which usernames and emails are compromised. 

If you click on a credit or financial alert, you’ll be asked if you recognize the activity based on your account details and location. Click yes, and the alert dismisses. Click no, and you’ll be prompted on further actions to take. 

It’s a great user interface that makes dealing with alerts simple. Rather than providing a paragraph of best practices or, worse, no information at all (as some services do), you get step-by-step instructions that are easy to apply. 

So, if you receive an alert (which, given my experience, you might not), Allstate ensures you’re set up to take the right action, making it easier to proactively protect your identity.  

Credit and Financial Monitoring

Allstate’s financial tools are pretty comprehensive, covering everything from basic bank account transactions to your 401(k). The only thing they miss is payday loan monitoring. 

As for credit, Allstate doesn’t offer quite as much. Their top-tier plan includes three-bureau credit monitoring, but lower tiers only monitor your TransUnion credit report. However, all plans offer real-time credit alerts and credit lock assistance. 

Notably, Allstate’s top-tier “Blue Cyber” plan also offers in-portal credit lock capabilities. Meaning a simple toggle switch can lock and unlock your credit.  

Allstate doesn’t include any sort of credit tracking or credit simulation, though, which many other more credit-focused tools provide. Given the number of free credit monitoring tools available (like Experian’s CreditWorks or CreditKarma), not having these features through your identity protection service isn’t that big of a deal. 

Public Records

Allstate is mediocre at public record monitoring. They offer sex offender monitoring at the top tier but completely miss criminal record and home title monitoring. 

That said, while they don’t monitor home title records, they do offer home title reimbursement with their top-tier plan. So, if you were to deal with a case of title fraud, Allstate offers up to $2 million in reimbursement. 

Threat Resolution: 10/10

Expertise

  • Aura's knowdlegeable support experts answered my call within 1-2 minutes

  • Good customer service experience

US Based Support?

  • Yes

  • Yes

Customer Hours

  • 24/7/365 Support

  • No

Concierge Resolution

  • Available on ALL plans

  • Yes

Lost Wallet Protection

  • Yes

  • Yes

As an insurance provider that’s made a name in its ability to restore your car or home after an accident, it makes sense that Allstate would offer excellent resolution services – and they do

I have zero complaints in this category. 

Of course, given Allstate’s inability to catch threats, you might need excellent resolution services more often than you’d like. 

Customer Service

When I called Allstate’s customer care line on a Monday at 10 a.m., I reached a friendly, U.S.-based representative in under a minute. He was helpful and answered all of my questions with ease. 

Allstate’s customer care team is available 24/7/365. They also promise to answer all email inquiries within 48 hours. 

In addition to regular customer service, Allstate’s team offers dedicated scam support. If you encounter something you think might be a scam, you can call and discuss it with a representative. They’ll check into it for you. 

Concierge Restoration

If you become the victim of identity theft, as Allstate might put it, you’re in good hands

Allstate boasts a 99 percent resolution satisfaction rating from customers, probably because they go above and beyond to help. 

Not only will Allstate give you a dedicated resolution specialist, but they’ll also provide fund reimbursement with their top plan. If a thief steals funds from your 401(k), they’ll reimburse up to $1 million, from home title fraud up to $2 million, from professional fraud up to $1 million, and from a ransomware attack up to $2 million. 

That’s pretty impressive and well above what most services offer. 

Plus, Allstate identity protection provides deceased family member fraud reimbursement with all of their plans. So, if someone tries to steal a deceased family member’s identity, Allstate will reimburse you for expenses you incur trying to get it back. 

All of this is on top of their insurance coverage, which I’ll cover in detail below – making it one of the best resolution services I’ve had the opportunity to review. 

Lost Wallet Protection 

Like most reputable best Identity theft protection, Allstate provides lost wallet protection. This means they’ll help you replace the contents of your wallet, like your bank cards, insurance cards, and identification documents. 

Unlike other services, Allstate also offers up to $500 in cash reimbursement. If your wallet is stolen, and there’s cash inside, Allstate will have you file a police report. Once filed, they’ll reimburse you for the cash you lost, up to $500. 

This is a rare feature and a big mark in Allstate’s favor. 

Theft Insurance: 9/10

Theft Insurance Score

Theft Insurance 

  • Up to $5M Theft Insurance on the family plan  ($1M per adult)

  • $1M Theft Insurance per Adult on Individual & Couple plans

  • $2M Theft Insurance total per 12mo on the Family plan


  • $1M per 12mo on adult plans


Allstate’s theft insurance is far better than most, but I can’t call them the best. 

Let me explain. 

Allstate’s theft insurance includes $1 million for individual policyholders and $2 million with their family plan. Two million for families is more generous than most other identity protection services, which tend to offer $1 million regardless of the number of adults on your plan. 

However, Aura offers families even more by including $1 million in coverage per adult. And Aura allows for up to five adults on one plan, which means you can get up to $5 million in coverage. 

Other than the total amount of available coverage, Allstate’s policy is pretty standard. Its mid-level, “Premier” plan looks like this: 

The top-level “Blue” plan is the same, with a $2 million rather than $1 million in coverage. It’s a good plan like I said, but for families, it’s not the best

Family Plans: 9/10 

When it comes to protecting your family, Allstate identity protection is a great choice. In fact, I can only think of one better, but I’ll get to that in a moment. First, let’s talk about what makes Allstate shine in this category. 

For one thing, Allstate offers a generous definition of family. Many services only offer plans that cover two adults and minor children, but Allstate allows for up to ten people, including seniors and college-aged kids. So, you can protect your adult children and parents or in-laws if you need to. 

For another thing, Allstate includes a family digital safety suite with their top-tier plan. This suite helps parents manage screen time, includes device location alerts, and filters websites that might not be kid-appropriate. 

While these features are fantastic, there’s one service that does a bit better – Aura. 

Aura also has a generous definition of family plans. You can sign-up with as many as five adults and unlimited children. Better still, you get increasing insurance coverage with each adult you add – up to $5 million in total. Allstate caps out at $2 million in coverage. 

Aura also has a suite of tools for parents to help keep their kids safe online. These tools include parental controls and cyberbullying detection allowing parents to keep tabs on their children’s social media. 

Both Allstate and Aura are way above other services I’ve reviewed. Ultimately, if you’re trying to protect a family, Aura is the way to go

Ease of Use: 8/10

Allstate provides an excellent user experience for the most part

It’s quick to set up, taking only five to ten minutes of your time. And the interface is very aesthetically pleasing. 

My only issue is that modules take a long time to load, which can be frustrating. Otherwise, navigating Allstate’s site is straightforward. 

Additional Services: 8/10

aura
Allstate

Additional Services

  • VPN

  • Antivirus

  • Parental Controls

  • Password Manager

  • VPN

  • Safe browser

  • Parental Controls

  • Password Manager

  • Robocall blocker

  • Ad blocker

  • Device location tools

Before Allstate launched its Blue Cyber plan, there weren’t many additional features to speak of. Now, though, Allstate’s top-tier plan comes with a good number of additional services, including:

  • VPN
  • Password manager
  • Safe browser
  • Robocall blocker
  • Ad blocker
  • Device location tools 
  • Parental controls (inside the family digital safety suite)

The only thing missing that some other services (like Aura) include is antivirus software.

However, I should note that while Allstate’s added services are good, there are better available. Take their parental controls as an example. Allstate’s parental controls do all of the typical things, but they don’t go above and beyond. 

Aura, on the other hand, offers parental controls and safe gaming. Safe gaming alerts parents to signs of bullying and harassment on popular gaming platforms – giving parents even more tools to keep their kids safe online. So, while Allstate’s Cyber Blue plan is impressive, it has nothing on Aura.  

Allstate Identity Protection Cost: 8/10

Promo Code

Individual Plan Cost

  • $9/month 

  • $9.99/month Essentials Plan

  • $17.99/month Premier Plan

  • $19.00/month Premier Plan

Couple Plan Cost

  • $17/month 

Covers 2 Adults

  • No Couples plan

Family Plan Cost

  • $25/month 

Covers 5 adults & unlimited kids

  • $18.99/month Essentials Plan

  • $34.99/month Premier Plan

  • $36.00/month Premier Plan

Renewal Price Increased After 1st Year?

  • No. You lock in the price for life

  • No

Promo Code


Allstate’s prices are surprisingly reasonable, given the number of features it includes. Plans start at $9.99 per month for individuals. To get everything we’ve been discussing, though, you’ll need the Blue Cyber plan, which costs $19.00 per month for individuals and $36.00 per month for families. 

Allstate also includes a free 30-day trial so you can test their services. 

This would be a fantastic deal if their monitoring services worked. Given my experience, though, I can’t trust Allstate to detect vulnerabilities. So, even at this price, I can’t say I’d recommend Allstate. 

Aura is better at catching threats, offers many of the same high-end features, and provides more generous family insurance coverage for a lower price (when you use our discount coupon). And Aura comes with a free 14-day trial as well. 

So, if you’re looking for the best value, Allstate is pretty good – but Aura is better.  

FAQs

Opting for Allstate’s Identity Protection, particularly the premium Blue Cyber Plan, could be worth considering. Keep in mind that other Allstate plans do not offer cybersecurity features such as VPNs and antivirus software, and they provide credit monitoring for only one credit bureau.

Yes, Allstate Identity Theft Protection is legitimate. It’s owned and operated by Allstate Insurance. 

Canceling Allstate Identity Theft Protection isn’t as easy as it could be. You have to call or email their customer service. You cannot cancel or change your plan from the dashboard.

No, Allstate Identity Theft Protection does not offer a discount or promo code, but it does come with a 30-day free trial. 

Final Verdict: 8/10 

allstate logo

Allstate is a great service. It has everything I want to see and then some, with one crucial exception – its monitoring failed. 

If it had managed to catch the dark web information I know exists, I would have had a hard time arguing that Aura is that much better. 

Don’t get me wrong. 

Aura also offers more insurance coverage for families ($1 million for each adult, up to five total), and it includes antivirus software with its plans. But Allstate’s insurance coverage and inclusions are far from bad.

It’s the difference in monitoring abilities that really stands out, and that’s why I can’t recommend Allstate. Instead, look at Aura. You’ll get everything Allstate promises and then some (and all for a better price!).

Related Articles:

Citations:

1. https://hr.jhu.edu/wp-content/uploads/as22_identity_protection_pro_plus_flyer.pdf

2. https://www.missouristate.edu/Human/_Files/AIP_Welcome_letter.pdf

3. https://www.rochester.edu/human-resources/wp-content/uploads/2021/10/Allstate_Product_Features.pdf

4. https://www.allstate.com/insurance-bundling.aspx